Community Guidelines

Thanks for joining the conversation with the Assuro team.  

Our aim for social media is to provide news, education and support to our customers and small business owners.

We strive to create a safe environment for two-way conversation and value your constructive feedback and healthy discussion.  

Comments and posts on our social media pages are monitored and reviewed by the Assuro team to ensure they comply with our policies, and while we endeavour to respond swiftly, it’s important to note, our social media pages are not instant replies.  

If you have reached out via one of our social media platforms, we’ll aim to get back to you as soon as possible. Don’t hesitate to contact us directly on 1300 134 315 or via email at info@assuro.com.au you require a quick response.  

To ensure our social media accounts are a safe and welcoming space, we have the following guidelines in place. 

• We reserve the right to remove or delete content at our absolute discretion, and/or block accounts who choose to repeatedly violate our community guidelines
• By using or accessing our social media pages, we understand that you’re familiar with and you also agree to comply with the relevant social media platform’s terms and conditions. These terms and conditions are accessible on the websites of Facebook, Instagram, Twitter, LinkedIn, Snapchat and YouTube and may grant these platforms certain rights.
• Posts on our social media pages by users of the social media platforms listed above do not necessarily reflect our opinions, nor do we confirm their accuracy.
• While we take full responsibility for the content we post on our social media pages, we're not responsible for, nor do we endorse any comments posted by other users on our social media pages, or generally. Please do not rely on any information without seeking official confirmation from an authorised representative.
• As the social media platforms listed above are public forums and participation is voluntary, by posting on our social media pages you grant us and our affiliates the right to use any posted content in any way and in any media without any legal or monetary obligation to the author.

• Before uploading any content, make sure you’re allowed to do it. It's your responsibility to ensure that any content you post doesn't infringe the intellectual property, or other rights, of other people or organisations.
• If any content you post contains images (either photographs or videos) that identifies other people, you must obtain their consent first before contributing these images to our social media pages.
• You must not impersonate any other person when engaging with us on our social media platforms.
• Avoid virus spreading. Please don’t link to any kind of media or executable file directly (e.g. a MP3, a video file or an installer). If you are concerned someone has done this, do not open the link, as there may be risk of a virus. Please note that we aren’t responsible for third party sites.
• The content you post should not promote discrimination on the grounds of race, age, gender, religion, nationality, ethnicity, disability, or sexual orientation.
• In addition, you must ensure that any content you post does not contain any of the following (we’ll remove any posts that do):

• Inaccurate, misleading or inappropriate statements about us, our products and our people
• Obscene, threatening, spiteful, defamatory, abusive, offensive and/or hateful language
• Personal or confidential information
• Unlawful information
• Trolling or deliberately disruptive discussions
• Solicitation
• Suspicious links e.g. phishing
• Malicious content
• An instruction, advice, or content that could cause harm or injury to individuals or to computer systems
• Spam or other commercial, advertising, marketing or promotional material.

• Please do not include on public posts any personal or sensitive information (such as your or another person’s business bank account details, birthday, home address, phone number, driver’s licence, or tax file number). If you do this, we will delete it for your personal security.
• Please do not include on public posts any proprietary information (including but not limited to Assuro policies or policy information, customer information, pricing and financial data).
• The privacy, safety and dignity of our staff is important to us. We reserve the right to remove posts from customers that provide enough information to publicly identify and defame a staff member.
• We will only ever ask for partial information from you to assist us with your enquiry such as full name, postcode and contact number via private message. If you receive an unsolicited request for personal or sensitive information, please do not respond.
• Help us maintain your security by forwarding any such requests to info@assuro.com.au where it will be reviewed by our security team.
• We reserve the right to remove posts and block users as at our absolute discretion.